Microsoft IT Support Specialist Professional Certificate: Coursera Overview

Kickstart your career as an IT Support Specialist with our comprehensive professional certificate program. In as little as 3 months, you can acquire job-ready skills for a thriving career in information technology—no prior experience required.

Enroll link: Microsoft IT Support Specialist

What You’ll Learn

• IT Systems Analysis and Maintenance: Develop the skills necessary to excel in analyzing and maintaining IT systems.
• Practical IT Applications: Learn to apply concepts such as Data Backup, Cloud Computing, and Mobile Device Management to real-world IT scenarios.
• Holistic IT Support Understanding: Gain a well-rounded grasp of IT support by integrating knowledge of hardware, software, networking, and security into effective problem-solving.
• Diagnostic Adaptability: Master the ability to adapt your diagnostic skills to various IT issues within practical business environments.

Skills You’ll Gain

• Software Configuration: Learn to configure and manage various software applications.
• Network Protocols: Understand the protocols that govern network communications.
• Computer Hardware: Gain hands-on knowledge of computer hardware components and their functions.
• Cloud Computing: Get acquainted with cloud services and solutions.
• Troubleshooting: Develop robust troubleshooting skills to resolve IT issues efficiently.

Microsoft IT Support Specialist Professional Certificate Coursera Answers

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Course 1:  Introduction to Computers

• Module quiz: Operating systems
• Module quiz: Enterprise systems and security
• Module quiz: Business systems applications
• Self-review: Designing a business computer setup
• Course quiz

Course 2:  Introduction to Secure Networking

• Module quiz: Computer networking
• Module quiz: Network devices and protocols
• Module quiz: Network security
• Module quiz: Cloud computing and networking
• Self-review: Digital transformation
• Course quiz: Introduction to Secure Networking

Course 3:  Essential Aspects of Software, Hardware, and Data Backup

• Module quiz: Secure software configurations
• Module quiz: Secure hardware configuration
• Module quiz: Robust data backup and recovery
• Course quiz: Software Hardware and Data Backup

Course 4:  Cybersecurity and Privacy

Course 5:  The Microsoft 365 Ecosystem

Course 6:  Technical Diagnostics and Troubleshooting Techniques