Test your knowledge on user pain points Quiz Answer
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Test your knowledge on user pain points Quiz Answer
Question 1) Which of the following is an example of a pain point? Select all that apply
- Receiving an update via email about a product’s availability
- Unresponsive touch screen options
- Discovering the chat function on a site is switched off during the posted hours of operation.
- Struggling to read the small text in an app.
Question 2) How can an empathy map help UX designers understand a user’s perspective?
- It can help UX designers assume what users want.
- It can help UX designers market a product to a different group of users
- It can help UX designers solve problems they think users have.
- It can convey to UX designers what users think, say, feel, and do regarding their experience with a prototype.
Question 3) Which of the following is an example of a process pain point?
- User cannot select or click a website navigation link
- User is unable to find answers to a question on their own
- User encounters a paywall pop-up in the middle of a digital article
- User faces difficulty adding an item to an online shopping cart
Question 4) Most pain points fall into one of four categories: product, financial, process, or support.
- True
- False