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Test your knowledge on user pain points Quiz Answer

Test your knowledge on user pain points Quiz Answer

Test your knowledge on user pain points Quiz Answer


Practice Quiz Answer

Question 1

Which of the following is an example of a pain point? Select all that apply.


  • Receiving an update via email about a product’s availability
  • Unresponsive touch screen options
  • Discovering the chat function on a site is switched off during the posted hours of operation.
  • Struggling to read the small text in an app.



Question 2

How can an empathy map help UX designers understand a user’s perspective? 


  • It can help UX designers assume what users want.
  • It can help UX designers market a product to a different group of users
  • It can help UX designers solve problems they think users have.
  • It can convey to UX designers what users think, say, feel, and do regarding their experience with a prototype.



Question 3

Which of the following is an example of a process pain point?


  • User cannot select or click a website navigation link
  • User is unable to find answers to a question on their own
  • User encounters a paywall pop-up in the middle of a digital article
  • User faces difficulty adding an item to an online shopping cart



Question 4)

Most pain points fall into one of four categories: product, financial, process, or support.


  • True
  • False