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Planning and Organizing for Supervisors Coursera Answers

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Planning and Organizing for Supervisors

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This course provides the essential skills and knowledge that you will need as a supervisor to develop goals and objectives and plans to achieve them, solve problems and make effective decisions, and obtain the best possible people to staff the organization. At its conclusion, you will be able to:

  • Utilize a systematic approach to make decisions and solve problems.
  • Apply ethical codes and standards to make decisions that are good for both the organization and society.
  • Create plans by applying appropriate planning tools and setting SMART goals and objectives.
  • Identify elements of typical organizational structures.
  • Describe how to utilize groups and teams for maximum effectiveness and efficiency.
  • Describe and apply best practices for hiring, training and evaluating employees.

Most importantly, you will be able to apply this knowledge immediately to be a more effective, efficient supervisor.
If you want to become or are currently working as a supervisor, this course is made for you. You do not need to have management or supervisory. If you have a high school diploma or its equivalent and a few years of work experience, you are qualified for this course.
There are no prerequisites for this course, and you do not need any special software.


  1. Create plans by applying appropriate planning tools and set SMART goals and objectives.
  2. Explain and apply techniques for making ethical, creative decisions and solving problems.
  3. Explain how to structure organizations and utilize groups and teams for maximum organizational effectiveness and efficiency.
  4. Explain and apply best practices for hiring, training and evaluating employees.


  • Organizational Culture
  • Hiring
  • Training Employees
  • Applying Ethical Standards
  • Project Management


Planning and Setting Goals Practice Quiz Answer

Question 1)
Which is a potential weakness of a company?

  • Near-obsolete products
  • Brand-name reputation
  • Complacency among rival firms
  • Adverse demographic changes

Question 2)
What is the process of deciding what objectives to pursue and what to do to achieve them?

  • Staffing
  • Planning
  • Organizing
  • Controlling

Question 3)
Which is an example of an unwritten policy?

  • Sick leave policy
  • Avoid taking personal calls as much as possible while at work.
  • Overtime policy
  • Sexual Harassment policy

Question 4)
Which is a reflection of a company’s broad goals and a statement of its basic principles for doing business?

  • A standing plan
  • A rule
  • A policy
  • A procedure

Question 5)
A supervisor believes their company copied forms too often, so they created a goal to implement a policy of electronically scanning forms. What did they do right in their goal setting?

  • Identified an area of improvement
  • Assessed the strengths and weaknesses of their department
  • Watched out for limitations
  • Consulted with others

Question 6)
A supervisor wrote the following goal for their TV sales team: “The Blue Team will sell 30 televisions.” How should they improve the working of this goal?

  • Add information that is measurable
  • Add a time outcome
  • Add specific information to the number of sales
  • Add a sales goal that is more relevant to her team

Question 7)
What is the first step in the planning process?

  • Provide explanations to all
  • Identify numbers and dates
  • Develop a master plan
  • Review currency of plans

Question 8)
A supervisor has directed the warehouse team to complete the annual inventory audit in the next ten working days. What type of plan is this?

  • short-range single-use plan
  • long-range single-use plan
  • long-range standing plan
  • short-range standing plan

Question 9)
Which is coordinating work so that organizational objectives can be achieved while meeting time, budget and quality standards?

  • Project management
  • Goal management
  • Systems management
  • Process management

Question 10)
Which is a project management tool that plots and estimates the length of time each activity in a project will take, along with identifying its interdependence on other steps?

  • Process decision program chart
  • PERT chart
  • PRIME chart
  • PACE chart

Question 11)
Which is a common use for a Gantt chart?

  • to show the “critical path” of a project that is necessary for a team to complete it
  • to schedule, organize and coordinate tasks within a project
  • to graphically represent the duration of a project schedule

Question 12)
What is the first step of the Product Evaluation and Review Technique (PERT)?

  • Check previous quality reports for the part.
  • Identify the most effective and least effective employees.
  • Choose the physical layout of facilities and equipment.
  • Determine which processing steps must be performed sequentially.


Planning and Setting Goals Quiz Answer

Question 1)
Which is a potential opportunity to a company?

  • Brand-name reputation
  • A narrow product line
  • Complacency among rival firms
  • Adverse demographic changes

Question 2)
Which is a potential strength of a company?

  • Lower costs
  • A narrow product line
  • Adverse demographic changes
  • Complacency among rival firms

Question 3)
As a supervisor, when should you deviate from company policy?

  • When a policy is unwritten
  • When you think a policy should be changed
  • Only when absolutely necessary
  • Never

Question 4)
Deciding on objectives and how to achieve them is part of which basic function of management?

  • Planning
  • Organizing
  • Controlling
  • Leading

Question 5
A supervisor wrote the following goal for their training team: “The training team will conduct more training sessions by the end of the quarter.” How should they improve the wording of this goal?

  • Add a time outcome
  • Add a goal that is more relevant to his team
  • Add specific information to the number of trainings
  • Add information that is measurable

Question 6)
Goals can be made measurable by including which type of information?

  • Reactive
  • Qualitative
  • Quantitative
  • Relative

Question 7)
Which sort of goal requires cooperation from others to achieve and appeals to both heart and mind?

  • Relevant
  • Specific
  • Superordinate
  • Attainable

Question 8)
What is the typical duration of a short-range plan?

  • five years
  • three years
  • two years
  • one year or less

Question 9)
Which is another name for contingency planning?

  • synergy planning
  • long-range planning
  • short-range planning
  • scenario planning

Question 10)
Which is the discipline of initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet specific success criteria.

  • Delegation
  • Networking
  • Team building
  • Project management

Question 11)
Which type of project management tool is a graphical illustration of a schedule that helps to plan, coordinate, and track specific tasks in a project?

  • PERT chart
  • Gantt chart

Question 12)
A PERT chart should be used when it is necessary to do which?

  • track planned activities
  • map out tasks in a flowchart pattern
  • identify delays or deviations from a plan
  • evaluate a project that has been completed


Problem-solving and Decision-making Practice Quiz Answer

Question 1)
Which is a necessary condition for any decision?

  • an organizational need
  • self-confidence
  • a problem
  • a resource scarcity

Question 2)
What exists when there is a substantial difference between an expected condition and the actual condition?

  • a solution
  • a decision
  • intuition
  • a problem

Question 3)
What is an important consideration when Brainstorming?

  • Separate generation of ideas from critique of ideas.
  • Include ideas from outside subject matter experts.
  • Try to get a few good ideas first
  • Keep the great ideas on a different list.

Question 4)
Which may be defined as the ability of a manager to discover novel ideas as possible solutions to a problem?

  • creativity
  • intuition
  • groupthink
  • dialectical inquiry

Question 5)
What type of decisions are reached by following an established or systematic procedure?

  • Programmed
  • Rational
  • Intuitive
  • Non-programmed

Question 6)
Which is an example of organizational policies that may encourage employees to make unethical decisions?

  • Performing ethical audits.
  • Following a code of ethics.
  • Setting high sales goals.
  • Considering stakeholder rights.

Question 7)
What type of decisions cannot be made without first considering the impact of the decision on all stakeholders?

  • financial
  • ethical
  • legal

Question 8)
What is the first step in the fundamental approach to problem solving?

  • state the problem clearly
  • evaluate alternatives
  • choose one solution
  • list possible causes

Question 9)
When an organization’s finance department decides to go to a bank and take out a loan because its revenues for the month are projected to be $10,000 less than its expenses. They make this same decision every month in the same way. What type of decision do

  • Intuitive
  • Non-programmed
  • Programmed
  • Rational

Question 10)
Which type of decision-making attempts to evaluate factual information through the use of some type of deductive reasoning process?

  • The brainstorming approach
  • The intuitive approach
  • The rational approach


Problem-solving and Decision-making Quiz Answer

Question 1)
Which is a process of systematically analyzing gaps between expected and actual conditions to find and remedy their causes?

  • problem solving
  • intuitive decision making
  • rational decision making
  • non-programmed decisions

Question 2)
Which describes problems that have already been observed or are occurring right now?

  • Change
  • current problems
  • potential problems

Question 3)
What is the first step in resolving an issue?

  • Identify resources
  • Define the problem
  • Develop a solution
  • Identify alternatives

Question 4)
Which is the first step in the problem solving process?

  • Develop a process flow map
  • Identify the problem or issue
  • Form a cross-functional team
  • Obtain senior management support

Question 5)
Which is an example of a programmed decision?

  • Buying a new type of equipment
  • Deciding whether or not to launch a new product
  • Administering a routine merchandise return policy
  • Deciding on next year’s goals for the company

Question 6)
Which type of decision is based on past experience and immediate feelings about the available information?

  • a programmed decision
  • a rational decision
  • a non-programmed decision
  • an intuitive decision

Question 7)
Which of these situations would likely result in an ethical dilemma?

  • Deciding whether to treat someone unfairly.
  • Choosing between equally unsatisfactory alternatives.
  • Balancing the concerns of profit and legality.
  • Choosing between a correct and an incorrect option.

Question 8)
What is applying a set of moral values to business policies and practices with the goal of producing fair decisions?

  • Business Ethics
  • Societal Ethics
  • Personal Ethics
  • Occupational Ethics

Question 9)
Why should managers encourage employees to be creative?

  • Creativity is key to high morale.
  • Creativity is needed to solve problems and seize opportunities.
  • Creative employees tend to be more supportive of management.

Question 10)
Which idea-generating technique includes a strict series of rules by which participants must abide?

  • Brainstorming
  • The Delphi method
  • The nominal group technique


Organizing Practice Quiz Answer

Question 1)
An employee does not have a smooth working relationship with his boss, but does have a good relationship with his boss’s superior and frequently tries to talk her into overruling his boss. Which most accurately describes the employee’s behavior?

  • an improvement in the chain of command
  • a violation of the chain of command

Question 2)
What is a relatively healthy struggle among individuals or groups within an organization to excel in striving to meet mutually beneficial, rather than individual goals?

  • Conflict
  • Groupthink
  • Brainstorming
  • Competition

Question 3)
Why is a marriage an example of an organization?

  • The union is recognized by the government.
  • It is a formal relationship between people with a common goal.
  • The married couple are linked financially.

Question 4)
An employee is excited to learn more about the marketing department, so his manager assigned their department’s marketing materials review task to him. This is a good example of what?

  • responsibility
  • delegation
  • accountability
  • micromanaging

Question 5)
Which is a task that may be delegated?

  • confidential report filing
  • report analysis by a specialized manager
  • all managerial duties
  • ordering supplies

Question 6)
Which sort of group forms spontaneously among employees who work near one another, have common personal interests, or work toward common job goals?

  • formal work group
  • team
  • informal work group

Question 7)
The manager of the sales department at a large sporting goods manufacturer fits into which part of the line-and-staff organization?

  • Staff
  • Line

Question 8)
Which type of organizational structure is being used when an employee reports to both a department manager and a project manager?

  • Divisional
  • Geographic
  • Customer
  • Matrix

Question 9)
Which is the last step to resolving conflict?

  • Concentrate on mutually beneficial outcomes.
  • Call together people who can solve the issue.
  • Decide what you want to accomplish.
  • Be alert to its presence.

Question 10)
A person who reports to two bosses may have issues with which concept?

  • chain of command
  • restructuring
  • span of control
  • corporate culture

Question 11)
Which term refers to varying levels of authority within an organization and strict rules of communication from the top down?

  • organizational culture
  • responsibility
  • chain of command
  • authority

Question 12)
What does an organizational chart represent?

  • Chain of command
  • Job description
  • Career Path
  • Organizational hierarchy

Question 13)
The number of subordinates who report directly to a manager is which aspect of that manager’s responsibility?

  • Hierarchy of authority
  • Chain of command
  • Span of control
  • Authority

Question 14)
What is the FINAL stage of the team development process?

  • norming
  • storming
  • adjourning
  • forming

Question 15)
Which best describes the definition of a job?

  • something people do for money
  • where people work
  • a group of activities that one person can perform


Organizing Quiz Answer

Question 1)
Which is a likely organizational result of decentralizing?

  • Little employee freedom
  • Many levels of management.
  • Employees tend to be highly satisfied.
  • A few, highly placed managers make almost all decisions.

Question 2)
Which is the relative authority that each manager in the organization has from the CEO down to the lowest-level manager?

  • power distance
  • span of control
  • hierarchy of authority
  • chain of command

Question 3)
Which is the first step to resolving conflict?

  • Be ready to negotiate.
  • Be alert to its presence.
  • Decide what you want to accomplish.
  • Call together people who can solve the issue.

Question 4)
Which is a group of people who work together toward common goals, and the structure that results from grouping their tasks and prescribing formal relationships?

  • Cooperative
  • Partnership
  • Organization

Question 5)
A supervisor constantly watches and gives direction to employees to ensure they complete their job tasks. This is an example of what?

  • delegation
  • micromanaging
  • accountability
  • responsibility

Question 6)
Your supervisor has assigned you the task of nightly safety checks. What is this an example of?

  • delegation
  • stakeholder
  • accountability
  • restructuring

Question 7)
What is a group of people who must work together cooperatively to achieve common goals, while striving to improve their effectiveness?

  • team
  • group
  • formal workgroup
  • informal workgroup

Question 8)
A supervisor leads a team of specialized computer programmers. This is an example of which type of organization?

  • Customer
  • Functional
  • Divisional
  • Geographic

Question 9)
The addition of specialists to a line-structured organization creates which type of structure?

  • Product
  • Customer
  • Geographic
  • Line and staff

Question 10)
A set of shared values, standards of behavior, and mutual expectations of an organization’s members is that organization’s _____________.

  • norms
  • culture
  • vision statement
  • mission statement

Question 11)
Which can cause conflict?

  • trust
  • stability of work conditions
  • fair allocation of resources
  • Disagreements between employees about what is most important

Question 12)
A meeting participant who is concerned with maintaining and balancing the social and emotional needs of the group members is fulfilling which type of role?

  • task
  • social
  • Devil’s advocate

Question 13)
When should a supervisor have a wider span of control?

  • Employees are geographically dispersed
  • The firm is decentralized
  • Employees are inexperienced and not well-trained
  • Many employees perform similar activities in a single area

Question 14)
In which team development stage do group members experience differences over factors such as direction, leadership, work style and approach, and perceptions about the expected quality and state of the deliverable?

  • Norming
  • Storming
  • Performing
  • Adjourning

Question 15)
An employee tends to be the leader of his coworkers with the same job title at the grocery store. This is an example of what type of organization?

  • formal
  • functional
  • informal
  • Line and staff


Staffing, Training and Appraising Practice Quiz Answer

Question 1)
What types of items would a job description include?

  • Activities that make up a specific job
  • a skills inventory
  • employee characteristics and qualifications required for satisfactory performance

Question 2)
Which step in the staffing process involves seeking and attracting a supply of people from which qualified candidates for job vacancies can be selected?

  • Selection
  • Recruitment
  • Human resource planning

Question 3)
Which is an effective organization’s most important asset?

  • Machines
  • People
  • Capital
  • Facilities

Question 4)
Which type of interviews are conducted without a predetermined checklist of questions?

  • structured
  • situational
  • unstructured
  • semi structured

Question 5)
What is legally permissible in an interview?

  • Whether the person is married
  • If there are any family obligations that could interfere with the performance of the job.
  • Whether the person celebrates Christmas
  • You can ask any question as long as it is directly related to the job.

Question 6)
Which is an important first step in the systematic training process?

  • identify a need for training
  • design training
  • set objectives
  • deliver training

Question 7)
Which of the following is a reason an employee might embrace change?

  • increased work requirements
  • disruption of one’s daily routine
  • desire to learn new skills
  • fear of the unknown

Question 8)
The supervisor of a newly hired school bus driver rides with the new driver for the first week on the new job to be sure that the driver follows the correct route and the proper safety procedures. What type of employee training is this?

  • Classroom Instruction
  • Role-playing
  • On-the-job training
  • Simulation

Question 9)
Which is the most important goal of performance appraisal?

  • to schedule time off for employees
  • to encourage improved performance
  • to discourage complaints
  • to comply with the company’s mission

Question 10)
What type of performance appraisal is based on a manager’s perceptions of the traits, behaviors, and results produced by an employee?

  • objective
  • subjective
  • Results
  • trait

Question 11)
Which type of performance appraisals take place on a pre-set schedule?

  • Formal Appraisals
  • Informal Appraisals

Question 12)
Managers should strive to provide ______ feedback to subordinates in order for it to be as useful as possible.

  • negative
  • personal
  • written
  • specific


Staffing, Training and Appraising Quiz Answer

Question 1)
Which is an advantage of external recruitment?

  • it is inexpensive
  • it boosts employee morale
  • new hires don’t take a long time to adjust to new positions
  • it can lead to the introduction of new ideas

Question 2)
Which is a written summary of the knowledge, skills, and abilities needed to perform a specific job?

  • feedback
  • selection
  • performance appraisal
  • the job specifications

Question 3)
Which step of the staffing process involves choosing an applicant who is most likely to succeed in the job?

  • screening
  • recruitment
  • selection
  • Human resource planning

Question 4)
What is the process of determining, through observation and study, the relevant information relating to the nature of a specific job?

  • Job analysis
  • job description
  • skills inventory
  • job specification

Question 5)
In which type of interview do managers ask the exact same questions of each applicant for a specific job?

  • Situational Interview
  • Structured Interview
  • Unstructured interview
  • Semi structured Interview

Question 6)
Which question is best when assessing a potential employees’ work schedule availability?

  • “Do you have reliable transportation to get to and from work?”
  • “Are there specific days and hours that you cannot work?”
  • “Do you have family responsibilities that will affect your work schedule?”
  • “Do you have religious requirements that will affect your work schedule?”

Question 7)
Lucinda used the copy machine break down as an opportunity to teach her new employee Daniel how to fix the machine. What training concept is this an example of?

  • coaching
  • virtual classroom
  • teachable moment
  • self-directed learning

Question 8)
Which of the following is a valid reason to provide training?

  • reward good performance
  • punish poor performance
  • improve employee performance

Question 9)
Which is a potential problem with performance appraisal systems that consider measurable results but not behaviors?

  • Results are more difficult to measure than behaviors.
  • Results can be achieved by undesirable behaviors.
  • Evaluating results rather than behaviors is less legally defensible.

Question 10)
Which training methodology allows employees to learn by doing or watching others?

  • classroom
  • on the job
  • mentoring
  • apprenticeship

Question 11)
For employees, which makes feedback most effective?

  • written
  • personal
  • immediate
  • non-specific

Question 12)
Which is the MOST common source of an employee’s performance appraisal?

  • Self-appraisal
  • The employee’s peers
  • The employee’s supervisor
  • The employee’s subordinates


Peer-graded Assignment: Ethical Decision-Making and Planning

Ethical Decision -Making and Planning

Conflict is a clash of interest between two or more parties that causes disruption. It typically results from disagreements about goals, values, relevant facts and defining or solving problems. It can also be between individual members and their respective roles. For instance, sports teams who have two or more superstars often battle over who is going to get the most glory. Conflict can be good or bad. It is inevitable because it is natural for people disagree with each other. So, it’s important to be able to recognize and deal with conflict effectively. Before we go further, we need to compare conflict and competition. They differ in one key element, whether they are disruptive. Conflict is always disruptive; it pits people against each other and forces them to fight, to achieve their goals. In contrast, competition is healthy struggle between people who are all striving to meet mutually beneficial goals. But be warned, competition taken too far can wind up creating conflict.

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