Modern Supervisor Skills Theory

Modern Supervisor Skills Theory

Modern Supervisor Skills Theory

In this article i am gone to share Modern Supervisor Skills Theory Some Basic Questions with Answer


Modern Supervisor Skills Theory

Q1) What is customer service culture ?

Customer service culture as an atmosphere in which employees, management, and leadership serve their customers eagerly and effectively.

Q2) Building a customer service culture key steps ?

  • Start With The Right People.
  • Make Sure Everyone Understands The Basics.
  • Give Them The Freedom To Do The Right Thing.
  • Reinforce And Realign.
  • Define Your Customer Service Vision.
  • Let The Vision Guide Your Hiring Decisions.
  • Train Everyone.
  • Model The Behavior.
  • Empower Employees To Deliver Good Service.
  • Provide Continual Feedback.
  • Celebrate Success.

Q3) Define Active listening ?

Active listening refers to a pattern of listening that keeps you engaged with your conversation partner in a positive way. It is the process of listening attentively while someone else speaks, paraphrasing and reflecting back what is said, and withholding judgment and advice.

Q4) Holding effective meetings ?

Tips for Effective Meeting Management

1. Have a Clear Objective

2. Meet Outside the Office

3. Be Prepared

4. Invite Less People

5. Don’t Be Late

6. Stand up

7. Leave Room for Creativity

8. Don’t Lose Focus

9. Stop Multitasking

10. Keep Your Meetings Short

11. Don’t Forget the Q&A

12. Follow Up