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Leadership, Motivation and Organizational Control
Institute of Certified Professional Managers

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Week 1 Quiz Answers

Leading and Inspiring Practice Quiz Answer

Question 1)
Which is a leadership characteristic that can help motivate workers to take swift and sustained action?

• Charisma
• Trust
• Attitude
• Emotional Intelligence

Question 2)
Who has the potential to be an inspirational leader?

• Autocratic leaders
• All leaders
• Only highly charasmatic leaders
• Only those who are born to inspire

Question 3)
A manager who always involves their team in the decision making process, but makes the ultimate decision, is using what type of leadership style?

• autocratic
• consultative
• democratic
• participative

Question 4)
Which are factors already present in the task, organization, or employees that diminish the need for various kinds of supervisory leadership behaviors?

• Contingencies
• Organizational culture
• Substitutes for leadership
• Situational favorableness

Question 5)
Which leadership model states that a leader’s natural style must be fit into the right situation?

• substitutes for leadership
• situational model of leadership
• democratic style of leadership
• contingency model of leadership

Question 6)
A manager who instructs their subordinates to do tasks that assist the organization to accomplish its objectives is performing which function of management?

• Leading
• Planning
• Organizing
• Controlling

Question 7)
Which type of emotional intelligence is the ability to identify and manage one’s own emotions to achieve personal competence.

• Self-Awareness
• Self-management
• Social awareness
• Relationship management is the ability to connect with others and build positive relationships.

Question 8)
Which develops slowly, can be dashed in an instant, and take a long time to repair when it is damaged?

• Trust
• Positivism
• Organizational culture
• Organizational control

Question 9)
When is participative leadership a good choice as a leadership style?

• in a crisis situation
• when time is tight
• when a supervisor’s authority has not been clearly defined.
• when you want to promote involvement and strong teamwork

Question 10)
Which is an internal force that pulls you toward something that stirs your heart, mind or spirit?

• Charisma
• Motivation
• Leadership
• Inspiration

 

Leading and Inspiring

Question 1)
Which type of emotional intelligence focuses on being a catalyst for change, building bonds with others, inspiring them with a vision, and influencing them through a range of tactics?

• Social awareness
• Self-awareness
• Self-management
• Relationship management

Question 2)
Which is the process of influencing and supporting others to follow you and do willingly the things that need to be done?

• Charisma
• Empowerment
• Leadership
• Emotional intelligence

Question 3)
According to the concept of Situational Leadership, effective leaders are able to:

• push their agenda forward in any situation.
• become an expert in using in one leadership style.
• adjust their leadership style to fit different situations.
• transform different situations to fit their leadership style.

Question 4)
Through what process does one person exert influence over others and inspire, motivate, and direct their activities?

• Leadership
• Empowerment
• Consideration
• Initiating structure

Question 5)
A supervisor who empowers a highly skilled employee to facilitate a new hire orientation is enacting which leadership concept?

• Contingency Model
• Situational Model
• substitute for leadership
• Inspirational leadership

Question 6)
Which is an example of a participative approach to leadership?

• benefits package
• management meeting
• list of objectives
• involving employees in decision-making

Question 7)
What is the best leadership style to apply during crisis situations?

• Chaotic
• Democratic
• Autocratic
• Bureaucratic

Question 8)
What is the belief by employees that their supervisor will consistently behave with integrity?

• Trust
• Cynicism
• Wishful thinking
• Organizational culture

Question 9)
Which type of emotional intelligence focuses on using empathy to sense other people’s emotions, understand their perspectives, and take an interest in their priorities?

• Self-awareness
• Self-management
• Social awareness
• Relationship-management

Question 10)
How does inspirational leadership differ from traditional leadership?

• It focuses on involving people.
• It focuses on exerting power.
• It focuses on achieving goals.
• It focuses on the people being led, not pursuing organizational goals at all costs.

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Week 2 Quiz Answers

Motivating Others Practice Quiz Answer

Question 1)
How does creating clear objectives help to motivate employees?

• Achieving goals boosts an employee’s self-esteem.
• Achieving goals boosts a supervisor’s reputation.
• Achieving goals helps the organization’s bottom line.

Question 2)
Which of the five basic needs states that we need to breathe, eat, sleep, reproduce, see, hear, and feel?

• esteem need
• safety need
• social need
• physiological need

Question 3)
Employee benefits and good pay meet which type of employee need?

• equity
• maintenance
• satisfaction
• expectancy

Question 4)
Wish is true about Achievement-driven people?

• They take great chances.
• They prefer difficult tasks.
• They tend to be ambitious.
• They dislike controlling an environment.

Question 5)
Suppose an employee has a high effort-performance expectancy and a low performance-reward expectancy. Assuming the available rewards have high valence for Mike, what would expectancy theory predict concerning his level of motivation?

• He would not be very motivated.
• He should be highly motivated.
• He will be motivated if the rewards are safety related.
• He will be motivated if the rewards are hygiene factors.

Question 6)
A restaurant chain decided to combine the jobs of “chef” and “food server” into a single job description. Of which is this an example?

• Autonomy
• job redesign
• Task identity
• Task significance

Question 7)
Which is a contributor to employee engagement?

• Feelings of exclusion
• Caring supervisors
• Ambiguous job expectations
• Little opportunity to contribute

Question 8)
What occurs when an airline gives ticket agents at the gate the authority to decide whether or not to give out a free ticket to a volunteer who gives up his seat for another person?

• span of control
• empowerment
• division of labor

Question 9)
Which occurs when a restaurant manager gives a server the authority to decide when to give a dissatisfied customer a free desert?

• Engagement
• Empowerment
• Job redesign

Question 10)
Which is a contributor to employee engagement?

• feelings of exclusion
• caring supervisors
• ambiguous job expectations
• little opportunity to contribute

 

Motivating Others

Question 1)
What should a manager consider FIRST when attempting to motivate an employee?

• What the employee values
• Production standards
• The work environment

Question 2)
Which of the five basic needs states that we need to feel free from harm or job insecurity?

• physiological need
• safety need
• Self-actualization need
  social need

Question 3)
Which is NOT an important motivational driver?

• fear
• affiliation
• power
• achievement

Question 4)
Intrinsic rewards meets which type of employee need?

• expectancy
• motivational factors
• maintenance factors
• equity

Question 5)
When will an employee will usually be a high performer?

• The expectation and likelihood of high performance are both present.
• An authoritative leadership style is applied.
• The individual accepts company goals.
• All of the employee’s needs have been satisfied.

Question 6)
The production supervisor of a department formalized the specification of tasks for workers and the method for performing each of them. Lastly he combined individual tasks into specific jobs for individuals. Which did he accomplish?

• Skill variety
• Task identity
• Job redesign
• Job design

Question 7)
Which is an expected benefit of employee engagement?

• Commitment to the organization
• Higher turnover
• Same level of productivity
• Higher absenteeism

Question 8)
Your supervisor recently redesigned your job to enable you to make meaningful choices about how your work gets done. Which of the five core dimensions did your supervisor address when making this change?

• autonomy
• task significance
• task identity
• feedback

Question 9)
Which is the giving of decision-making and problem-solving authority to lower-level employees?

• Job redesign
• Empowerment
• Engagement
• Motivation

Question 10)
How do employees benefit from an effective empowerment program?

• They have a lower sense of commitment.
• They develop a sense of working together to create value for customers.
• They are less responsible for their actions.
• They are unsure of their responsibilities and tasks.

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Week 3 Quiz Answers

Controlling and Improving Results Practice Quiz Answer

Question 1)
Which of the following is a historical record that control standards may be based on?

• high hopes
• systematic analysis
• past performance

Question 2)
A supervisor sets a standard for their department that materials be used with no more than 2% waste? What has the supervisor done?

• Made a correction.
• Established a control.
• Identified a current problem.

Question 3)
As a new supervisor, you are creating new departmental rules to ensure your team accomplishes their goals. What are you doing?

• fixing
• monitoring
• establishing controls
• taking corrective action

Question 4)
What is the most appropriate first step of the organizational control process?

• Measure actual performance.
• Initiate corrective action if a standard is not being met.
• Compare actual performance against standards of performance.
• Establish standards by which performance is to be evaluated.

Question 5)
At which step of the control process do managers evaluate whether the actual performance of the organization differs significantly from the standards of performance being used to assess the performance of the organization?

• Measure actual performance
• Initiate corrective action
• Compare actual performance to the standards
• Establish the standards of performance

Question 6)
What is defined as an absence of defects and the presence of desirable product or service features?

• TQM
• Quality
• Six Sigma
• Customer Satisfaction

Question 7)
Sales of a product are declining even though quality standards were raised to be more competitive with imported products. Which might explain why sales have declined?

• The organization should have been more innovative with its product.
• The organization should have lowered prices to gain market share.
• The organization’s perceptions of quality differ from customer perceptions.
• The organization did not raise prices and consumers equate price with quality.

Question 8)
Which is a method for improving product or service quality?

• Six Sigma
• Outsourcing
• Management by Objectives
• ABC Classification

Question 9)
The idea that longer-term success is achieved through customer satisfaction is consistent with which management theory?

• Benchmarking
• Six Sigma
• Total Quality Management

Question 10)
A supervisor has made it very clear that anyone who does not follow the new controls will not get a bonus. Which method is the supervisor using to soften employee resistance to controls?

• be specific
• Apply Controls Consistently
• Don’t Make Threats You Can’t Keep
• make the penalty for nonconformance clear

 

Controlling and Improving Results

Question 1)
On which of the following are control standards often, but foolishly, based?

• estimates
• high hopes
• past performance
• systematic analysis

Question 2)
What is a supervisor doing by reviewing monthly production figures and comparing them to last month’s results?

• monitoring
• making a decision
• establishing controls
• taking corrective action

Question 3)
A supervisor found a production issue and is now taking corrective actions to fix it. What is the supervisor doing?

• establishing controls
• observing operations
• filling the Fixer role
• filling the Monitor role

Question 4)
What should a supervisor do upon discovering that performance has fallen below standards?

• Establish standards
• Take immediate corrective action.
• Investigate the cause of the deviation.

Question 5)
What is the second step in the control process?

• establish standards
• take corrective action
• compare results with standards
• collect data to measure performance

Question 6)
Which is a process through which a business seeks to ensure that product and/or service quality is maintained or improved?

• B: Just-In-Time Inventory Control
• Lean Manufacturing
• Quality Control
• Kaizen

Question 7)
Who ultimately determines whether a company’s products have an acceptable level of quality?

• Customers
• Senior management
• Government regulatory agency
• Quality assurance department

Question 8)
According to the Six Sigma methodology, which is the first stage of a systematic improvement process?

• Define quality and the voice of the customer.
• Improve or optimize the current process based upon data analysis.
• Measure key aspects of the current process and collect relevant data.
• Analyze the data to investigate and verify cause-and-effect relationships.

Question 9)
Total Quality Management (TQM) focuses on improving the quality of products and services through:

• reduction in costs.
• increased profit margins.
• continual improvement of internal practices.

Question 10)
A supervisor is using reports and numbers to explain the value of the controls that have recently been put in place. Which method is the supervisor using to soften employee resistance to controls?

• be specific
• Aim for Improvement
• emphasize the value of controls
• make the penalty for nonconformance clear

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Week 4 Quiz Answers

Accounting and Finance Practice Quiz Answer

Question 1)
Which are used by accountants and stakeholders to assess the financial health of a business?

• Journals
• Transactions
• Financial statements
• Production schedules

Question 2)
Which is prepared as part of the accounting cycle and summarizes all of the financial data in a firm’s account ledgers and used to ensure the figures are correct and balanced?

• Balance sheet
• Trial balance
• Income statement
• Statement of cash flows

Question 3)
The value of inventory is listed as which type of asset on a balance sheet?

• Fixed assets
• Current assets
• Intangible assets

Question 4)
Which approach would help an organization keep plenty of cash on hand to pay for operations?

• Slow down both the payments and collections of cash
• Speed up both collections and payments of cash
• Speed up cash payments, and slow down cash collections
• Speed up cash collections, and slow down cash payments

Question 5)
What are properties that are owned and have monetary value?

• Assets
• Liabilities
• Debt
• Owners’ Equity

Question 6)
Which reports a firm’s financial condition at a specific point in time?

• Balance sheet
• Income statement
• Statement of cash flows

Question 7)
Operating expenses are costs a business incurs through normal business operations. Which of these is NOT an operating expense?

• Rent
• Marketing
• Payroll
• Cost of Goods sold

Question 8)
Which financial statement is most useful in assessing a firm’s cash position?

• the balance sheet
• the income statement
• the statement of cash flows

Question 9)
If the income statement shows a Gross Profit of $200,000 and Net Income of $35,000, which is true?

• Expenses plus Owner’s equity = $165,000
• Owner’s equity = $165,000
• Expenses = $165,000

Question 10)
Which costs are included in Cost of Goods Sold (COGS)?

• Direct Labor and Sales Expenses
• Direct Labor and Storage Fees
• Sales Expenses and Advertising Expenses
• Direct Labor and Administrative Expenses

 

Accounting and Finance

Question 1)
What is the overall purpose of accounting?

• To meet legal requirements.
• To provide information for potential investors.
• To allow the government to track business activity levels.
• To provide financial information that is useful to decision makers.

Question 2)
Which step in the accounting cycle is performed immediately before the preparation of a company’s financial statements?

• prepare a trial balance
• financial transactions occur
• record transactions in journals
• new accounts are created with zero balances

Question 3)
Which can be converted into cash within one year?

• fixed assets
• current assets
• owners’ equity
• current liabilities

Question 4)
What is included on a balance sheet?

• Assets, liabilities and owner’s equity
• Assets, cash flow, and owner’s equity
• Assets, liabilities and cost of goods sold

Question 5)
Which includes payments that are due in one year or less?

• owners’ equity
• long-term liabilities
• current liabilities

Question 6)
A corporation should include these types of accounts on a balance sheet: assets, liabilities and ________.

• gross profit
• cost of goods sold
• stockholders equity

Question 7)
Which type of asset includes corporate intellectual property and trademarks?

• Tangible
• Intangible

Question 8)
Revenue – Cost of Goods Sold = __________.

• Gross profit
• Net income
• Operating Expenses

Question 9)
Which shows an organization’s bottom line (profit or loss) and summarizes activities over a period of time?

• balance sheet
• income statement
• cash flow statement

Question 10)
Which financial statement shows how changes in balance sheet accounts and income affect cash and cash equivalents, and breaks the analysis down to operating, investing and financing activities?

• Balance sheet
• Cash flow statement
• Income statement

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Peer-graded Assignment: Leading, Motivating and Controlling Answer

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