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Capstone: Applying Project Management in the Real World

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Capstone: Applying Project Management in the Real World Coursera Quiz Answers

WEEK 1 QUIZ ANSWERS

 

Activity: Draft a project charter

Did you complete this activity?

• Yes
• No

Question 2)
Which of the following pieces of information from the supporting materials is appropriate for the project summary? Select all that apply.

• The Sauce & Spoon locations selected for the rollout
• The pilot will roll out in the bar area of each restaurant
• A detailed timeline of the project’s tasks and milestones
• Plans to expand the tablet rollout to all Sauce & Spoon locations

Question 3)
Which goals did you identify in the supporting materials for this project? Select all that apply.

• Create a project charter
• Decrease table turn time by 30 minutes
• Hire 3-5 more waitstaff at each location
• Increase product mix

Question 4)
Which goals are suggested or implied by the supporting materials? Select all that apply.

• Decrease employee burnout and turnover
• Adjust the restaurant layout to increase efficiency
• Reduce the number of negative customer reviews
• Reduce the size of the kitchen staff

Question 5)
Which deliverables did you identify in the supporting materials for this project? Select all that apply.

• Tablets installed in the bar area of two restaurant locations
• A customer loyalty program
• A plan to train the staff on the new system
• Clear data points to track metrics

 

Activity: Revise your project charter

Did you complete this activity?

• Yes
• No

Question 2)
Which of the following decisions are the subject of stakeholder misalignment within the Sauce & Spoon tablet project?

• Measure project goals through the end of June
• Upgrade the WiFi systems to ensure the tablets run smoothly
• Remove decreasing guest wait time as a separate goal
• Reallocate payroll to hire more kitchen staff

Question 3)
How does a project charter act as an alignment tool? Select all that apply.

• Facilitates disagreements among team members about project goals and deliverables
• Addresses misalignments and documents when and how stakeholders resolve them
• Ensures consistency because it does not change throughout the project
• Lays out project details to ensure the team is working toward the outcomes all stakeholders expect

Question 4)
How do Peta and her team resolve the issue of reallocating payroll to the kitchen staff?

• They discuss several ideas, but do not resolve the issue.
• They agree to hire more bussers and runners to ensure the success of the tablet project.
• They agree that the added revenue from the tablets will allow Sauce & Spoon to hire more kitchen staff.
• They decide to hire part-time line cooks.

 

Activity: Update your project charter goals

Did you complete this activity?

• Yes
• No

Question 2)
Which of the following is an example of a measurable goal?

• Decrease table turn time by improving ticket order flow
• Reduce food waste by 25% by the end of Q2
• Improve table service productivity and efficiency by installing tabletop menu tablets at the start of Q2
• Improve back-of-house employee satisfaction

Question 3)
Which of the following is an example of a time-bound goal? Select all that apply.

• Implement menu tablets by the start of Q2
• Increase appetizer sales by the end of Q2
• Increase average check value to $75
• Decrease table turn time by 30%

Question 4)
One of the project goals is to decrease average table turn time. Which version of this goal meets all the SMART criteria?

• Decrease average table turn time by 30 minutes, resulting in decreased customer wait time and more profit
• Decrease average table turn time by the end of the year in order to keep executives and investors happy
• Decrease average table turn time by approximately 30 minutes by the end of the second quarter (Q2), resulting in decreased customer wait time
• Decrease average table turn time by 30 minutes by the end of the week, resulting in more profit and a decrease in customer wait time

Question 5)
One of the project goals is to increase the average check total for each table. Which version of this goal meets all the SMART criteria?

• Increase average check total to $75 by selling more appetizers and beverages by the end of Q2, resulting in increased profits
• Increase average check total by $75 by selling more appetizers and beverages within five years
• Increase average check total to $75 by the end of Q2
• Increase average check total by selling more appetizers and beverages by the end of Q2

 

Test your knowledge: Project charter components

Question 1)
What is the purpose of a project charter? Select all that apply.

• Serves as a detailed project plan with a schedule
• Acts as a useful reference throughout the project
• Organizes vital project information
• Defines the project and outlines necessary details

Question 2)
What three questions should you ask yourself when adding details to a project charter? Select all that apply.

• Are there project details that the stakeholders might disagree with?
• What details are most important to the stakeholders?
• Who are the stakeholders?
• Which project management tools would the stakeholders prefer the team use?

Question 3)
How can you use your project charter as a tool to align with stakeholders in the initiation phase?

• Introduce the project team to stakeholders so that everyone can discuss the project charter together.
• Present the project charter to stakeholders to confirm that everyone agrees with the project information.
• Ask stakeholders to each submit their visions for the project and add these as separate project charters.
• Edit the project charter into a 1-page, high-level summary for your team members to review.

Question 4)
Fill in the blank: _____ are the expected gains of a project. These can be direct or indirect.

• Benefits
• Costs
• Stakeholders
• Milestones

Question 5)
What step for making project charter goals measurable involves researching how others in your industry quantify success?

• Benchmarking
• Setting milestones
• Aligning stakeholders
• Budgeting

 

Peer-graded Assignment: Activity: Complete your project charter

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Peer-graded Assignment: Activity: Draft influential emails

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WEEK 2 QUIZ ANSWERS

 

Activity: Identify project tasks: Analyze project documents

Did you complete this activity?

• Yes
• No

Question 2
What are some resources you can consult to find tasks to add to a project plan? Select all that apply.

• Customer surveys
• Relevant work documents, like emails or meeting notes
• Project plans used in the past for similar projects
• The project charter

Question 3
Which of these tasks might you identify from your Sauce & Spoon menu tablets project charter? Select all that apply.

• Train management, FOH staff, and BOH staff
• Add a reservation booking feature to the tablets
• Implement a post-dining survey to assess customer satisfaction
• Install tablets in the bar areas at the Downtown and North restaurant locations

Question 4
Which of the following tasks from the historical project plan could be helpful for the tablet project? Select all that apply.

• Generate quotes and review costs
• Test out reservation systems
• Create a launch day plan: staffing, troubleshooting, etc.
• Create contracts and statements of work for vendors

Question 5
Which of the following project tasks can you identify from the email exchange about tablet logistics? Select all that apply.

• Schedule an electrician
• Train the staff to update the menu
• Connect the Sauce & Spoon marketing team with Terrific Tablets for branding
• Train general managers how to enter payroll

Activity: Identify project tasks: Conduct online research

Did you complete this activity?

• Yes
• No

Question 2)
How does domain knowledge help project managers with new projects? Select all that apply.

• Provides information about a given industry and types of projects in that industry
• Means they don’t need to know anything about an industry in order to work in it
• Saves time on future projects within that industry
• Makes them experts in a given industry and types of projects in that industry

Question 3)
Imagine you come across the following information in your online research:

“Our restaurant keeps our devices safe by always locking them up at the end of service, and making sure we keep track of them at all times.”

What tasks could you create from this finding that would help with the tablet rollout project? Select all that apply.

• Upgrade the restaurant’s security system
• Create a procedure for securing tablets at the end of the night (at the table or in a safe)
• Run tests on the tablet software
• Enable GPS location services on each tablet

Question 4)
Imagine you come across the following information in your online research:

“Tablets increase customer confidence that their credit card information won’t be stolen when they understand that transactions take place through a secure portal at the table.”

What tasks could you create from this finding that would help with the tablet rollout project? Select all that apply.

• Partner with a credit card company to offer discounts
• Create messaging about payment portal security to display on the tablets
• Encourage all customers to use cards even when seated at tables without tablets
• Include payment security talking points in waitstaff training

 

Test your knowledge: Identifying tasks

Question 1)
As a project manager working on a new project, you need to identify potential tasks for the team. For this project, there are many roles that require specific expertise and many distinct tasks. Additionally, some team members will have similar tasks. You’d like to have the team generate a full list of detailed tasks and get agreement on the tasks and owners. What interaction should you have?

• Group brainstorm with the team
• Leadership check-in with key stakeholders
• One-on-one conversations with team members
• Discussion with experts not on the team

Question 2)
As a project manager working on a new project, you need to select a graphic designer on your team to work on a marketing campaign. You’re unsure of each designer’s background and skill set. Which type of interaction would be best to learn more about each teammate’s background and identify potential tasks?

• Group brainstorm with the team
• One-on-one conversations with team members
• Meeting with key stakeholders
• Consultation with experts not on the team

Question 3)
As a project manager working on a new project, you need to identify potential tasks for the team. For a deliverable, you need to create marketing materials, but your team’s primary expertise is product development. Which type of interaction would be best to identify marketing-related tasks?

• Group brainstorm with the team
• One-on-one conversations with team members
• Consultation with experts not on the team
• Meeting with key stakeholders

Question 4)
As a project manager working on a new project, you need to identify potential tasks for the team. For this project, you plan to get input from the team’s leadership about tasks. Which type of interaction would be best to identify tasks?

• Meeting with key stakeholders
• Consult with experts not on the team
• Group brainstorm with the team
• One-on-one conversations with team members

Question 5)
As a project manager, you’re going to meet with a stakeholder to discuss potential project tasks. What are two best practices to prepare for the meeting?

• Wait to gather task information so you can be more open minded during the meeting.
• Schedule a pre-call before the official meeting.
• Outline clear questions that still need answers.
• Gather as much task information as possible before the meeting.

 

Test your knowledge: Time estimation

Question 1)
What are the benefits of providing accurate time estimates for individual tasks? Select all that apply.

• They establish a better sense of the overall project timeline.
• They enable you to avoid purchasing expensive project management software.
• They help you predict if a milestone may go over a deadline.
• They help you accurately track task progress.

Question 2)
As a project manager, you try to get an accurate time estimate for a task by communicating with an expert. After considering their time estimate, you are unsure if it includes all steps of a task, so you ask them to explain each step in detail.

What strategy for getting an accurate time estimate did you choose?

• Ask the expert how likely they think it is that an assumption might not work out and how it would affect their estimate.
• Assess the expert’s confidence level in their estimate.
• Check the expert’s understanding of the task.
• Check the expert’s estimates against the actual time spent on similar tasks in previous work.

Question 3)
As a project manager, you try to get an accurate time estimate for a task by communicating with an expert. After receiving their time estimate, you ask questions like, “What equipment do you suppose you’ll have?” and “How many people do you expect to work on the task?”

What strategy for getting an accurate time estimate did you choose?

• Discuss the assumptions the expert may be making when they give an estimate.
• Ask the expert how likely it is that assumptions they have might not work out and how it would affect their estimate.
• Check the expert’s estimates against the actual time spent on similar tasks in previous work.
• Assess the expert’s confidence level in their estimate.

Question 4)
As a project manager, you try to get an accurate time estimate for a task by communicating with an expert. You ask them to think back to a task that resembles the one for this project and describe what was the same, what was different, and if thinking about this previous task changes their estimate.

What strategy for getting an accurate time estimate did you choose?

• Discuss the assumptions the expert may be making when they give an estimate.
• Check their understanding of the task.
• Check the expert’s estimates against the actual time spent on similar tasks.
• Ask the expert how likely they think it is that their assumptions might not work out and how it would affect their estimate.

Question 5)
What type of time estimate considers how long it takes to complete a task, plus the time it takes to test the product?

• Total duration estimate
• Conservative estimate
• Effort estimate
• Timeline estimate

 

Activity: Part 2: Identify time estimates for your project plan

Did you complete this activity?

• Yes
• No

Question 2
Peta spoke with Seydou about how long it would take for the tablets to arrive. What are some risks that might affect the time estimate for shipping and receiving the tablets? Select all that apply.

• Tablets shipping with outdated software
• A repair fee to fix broken devices
• Broken devices
• A shipping delay

Question 3
Peta spoke with Deanna about how long it should take to finalize menu items and coupon values. What are some risks that might affect the time estimate for uploading menu and coupon content? Select all that apply.

• Waitstaff have not yet been trained to use the tablets
• Restaurant customers are not interested in coupons
• Carter’s schedule can be unpredictable
• Carter wants to revamp the menu before he finalizes the menu and coupon information

Question 4
Peta spoke with Seydou about how long it would take to integrate the tablets with Sauce & Spoon’s POS system. What are some risks that might affect the time estimate around POS integration? Select all that apply.

• Sauce & Spoon may need to update their POS system
• Sauce & Spoon may not be running version 3.0 of their POS software
• The waitstaff hasn’t been trained on the tablets yet
• The updated POS software has a yearly licensing fee

Question 5
Based on the tablet shipping estimate transcript, what time estimate is appropriate for the tablet shipping schedule?

• 10 days
• 5 days
• 3 days
• 14 days

Question 6
Based on the scheduling software installation transcript, what time estimate is appropriate for the software installation schedule?

• 7 days
• 3 days
• 10 days
• 5 days

 

Activity: Add confidence ratings

Did you complete this activity?

• Yes
• No

Question 2)
The meeting notes state that training will happen in two phases—one for managers and one for staff. Which of the following three-point time estimates would you choose for fully training the team (including planning, training the managers, and training the staff at each location)?

• Optimistic: 20 days; Most Likely: 14 days; Pessimistic: 10 days
• Optimistic: 10 days; Most Likely: 14 days; Pessimistic: 21 days
• Optimistic: 2 days; Most Likely: 1 day; Pessimistic: 4 days
• Optimistic: 15 days; Most Likely: 30 days; Pessimistic: 45 days

Question 3)
Which of the following pieces of information should Peta consider when determining the confidence rating for the wiring time estimate? Select all that apply.

• The electrician is confident in the amount of time they need to complete the wiring
• The team’s level of confidence in the time estimate
• The restaurant has attempted table wiring at least once before
• The team is still waiting for the menu update

Question 4)
The meeting notes state that Sauce & Spoon has never integrated tablet software with their POS system before and may need to upgrade the system before starting the integration. What confidence rating is appropriate for the POS system time estimates?

• High
• Medium
• Low

Question 5)
The meeting notes state that the electrician could complete the wiring for both locations in two business days (or 16 hours). Because the restaurants cannot close for a full day for the upgrade, the team estimates four business days (two half-days at each location) to complete the wiring. Based on this information, what notes could you make to add context for this task in the project plan? Select all that apply.

• “Find money in the budget for an electrician”
• “Notify GMs when their locations need to close for wiring”
• “Check with electrician on whether mornings or afternoons work better with their schedule”
• “Contact internet service provider to ensure the network can handle tablet WiFi traffic”

 

 

Peer-graded Assignment: Activity: Order tasks and milestones

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Peer-graded Assignment: Activity: Refine your time estimates

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WEEK 3 QUIZ ANSWERS

 

Activity: Add quality standards to your project plan

Did you complete this activity?

• Yes
• No

Question 2)
What are some ways that Peta and Deanna agree to measure the customer satisfaction quality standard for the tablet project? Select all that apply.

• Lobby wait time of under 10 minutes
• 80% email capture and restaurant newsletter opt-in
• An average table turn time of 45 minutes
• 98% order accuracy

Question 3)
Quality standard criteria should be objective and measurable. In addition to the methods mentioned in the check-in transcript, what is another way Deanna and Peta could measure customer satisfaction for the tablet project?

• 5% more birthday celebrations across restaurant locations
• Increase customer retention in tablet areas by 5%
• Create a positive experience around the tablets
• Increase waitstaff efficiency

Question 4)
In addition to customer satisfaction, what are some other quality standard categories that could help evaluate the success of the tablet test launch? Select all that apply.

• Environment
• Design
• Functionality
• Ease-of-use

 

Test your knowledge: Evaluation questions

Question 1)
Fill in the blank: _____ involves observing, measuring, and then comparing your findings to a set of agreed-upon criteria.

• Regulation
• Evaluation
• Administration
• Standardization

Question 2)
Which quality management process includes beta testing, internal checklists, and feedback surveys?

• Quality assurance
• Quality control
• Quality planning
• Quality standards

Question 3)
What does evaluation help project managers to do?

• Track, manage, and communicate about projects
• Improve, judge, and learn about projects
• Budget, schedule, and scope projects
• Plan, execute, and complete projects

Question 4)
What aspects of a project do evaluation questions measure? Select all that apply.

• Effectiveness
• Impact
• Outcomes
• Risks

Question 5)
There are two main categories of evaluation questions. One type helps you make improvements. What does the other type help you do?

• Adjust and regulate
• Manage and delegate
• Measure and compare
• Empathize and communicate

Question 6)
Certain evaluation questions help improve a product or service while others help measure and compare. Which three of the following questions can help you improve?

• Which goals are we meeting?
• What were the results?
• What are the most common participant reactions?
• What were the costs?
• What works and what doesn’t?

Question 7)
Which three of the following evaluation questions can help you measure and compare project outcomes?

• What were the costs and benefits?
• Were there unintended results?
• How can we improve?
• Are there any lessons to be learned?
• Which goals are we meeting?

Question 8)
Which criteria do effective evaluation questions meet? Select all that apply.

• They are practical and feasible to answer with available resources.
• They quickly reduce project overhead.
• They relate to the purpose of the project.
• They address stakeholder or user values, interests, and concerns.

 

Activity: Create evaluation questions and indicators

Did you complete this activity?

• Yes
• No

Question 2
Which of the following are examples of good evaluation questions you could ask about customer satisfaction with the tablet project? Select all that apply.

• Are customers receiving the correct orders?
• Does the waitstaff enjoy using the tablets?
• Which customers are posting about their experiences on social media?
• Are customers having a better dining experience with the tablets?

Question 3
Which of the following are examples of good evaluation questions you could ask about tablet ease-of-use? Select all that apply.

• Do all the tablets work as expected?
• Which staff members are the best at training customers on the tablets?
• How quickly are customers learning how to navigate the tablets?
• Do customers think the tablets have an attractive design?

Question 4
Which of the following evaluation indicators can help answer the evaluation question, “Have we improved customer satisfaction?” Select all that apply.

• Guests who use the tablets are 50% more likely to recommend the restaurant to a friend
• The length of the average customer visit shortens by 15%
• Guests with shorter wait times report wanting to return 20% more often than those with longer wait times
• Guests redeem coupons 25% more often

Question 5
Which of the following evaluation indicators can help answer the evaluation question, “Are the tablets functioning properly?” Select all that apply.

• Waitstaff can log into their tablet accounts on the first try
• Tablet error logs report a maximum of one error per shift
• 98% of customers who use tablets receive the correct order
• Appetizer sales increase by 10%

 

Test your knowledge: Survey development

Question 1)
Fill in the blank: _____ are a method of collecting data you can use to evaluate and measure the quality of a project’s processes, goals, or deliverables.

• Quality planning
• Quality management plans
• Surveys
• Evaluation indicators

Question 2)
What is the relationship between survey questions and evaluation questions?

• Evaluation questions collect data that helps you formulate survey questions.
• Survey questions collect data that helps you formulate evaluation questions.
• Survey questions collect data that helps you answer evaluation questions.
• Evaluation questions collect data that helps you answer survey questions.

Question 3)
What is the purpose of an evaluation indicator?

• An evaluation indicator summarizes research conclusions so the project team can share their findings with stakeholders.
• An evaluation indicator asks a key question about the outcomes, impact, and/or effectiveness of your project or program.
• An evaluation indicator clarifies the specific type of data you need to collect to answer your evaluation questions.
• An evaluation indicator serves as a research tool that asks respondents to answer a set of questions that the project team can analyze.

Question 4)
Imagine that a bank adds a new check deposit feature to its mobile app. One of the evaluation questions for the new feature is: “Does the new feature improve user experience and satisfaction with our app?”

Which of the following survey questions can help you answer this evaluation question? Select all that apply.

• On a scale of 1–5, where 1 is “very easy” and 5 is “not at all easy,” how easy is this feature to use?
• Did you encounter any technical difficulties while using this feature?
• Do you know which other banking apps include this feature?
• When did you first hear about this feature?
• Would you recommend this feature to a friend?

Question 5)
Imagine that a meal kit service pilots a new line of customizable recipes for different dietary needs. One of the evaluation questions about the pilot’s outcome is: “How satisfied are our customers with the new recipes?” Which of the following survey questions would be most useful to answer the evaluation question?

• How many of our new recipes would you make again?
• Do we offer enough high-protein options to fit your active lifestyle?
• How often do you use our meal kits?
• Why is our best-selling pasta primavera your favorite recipe?

 

Test your knowledge: Evaluation findings

Question 1)
What is the first thing you should do when preparing an evaluation presentation?

• Consider your audience.
• Shape the story of your findings.
• Create a detailed evaluation report.
• Filter and analyze data.

Question 2)
Which are the most efficient methods for presenting evaluation findings to senior stakeholders and executives? Select all that apply.

• Summary sheet
• Raw survey data
• Slide-based report
• Full evaluation report

Question 3)
Fill in the blank: By _____ data, you become familiar with survey respondents, results, and what those results mean for project quality.

• collecting and sorting
• transcribing and storing
• memorizing and communicating
• filtering and analyzing

Question 4)
Imagine you are a project manager creating an evaluation presentation based on the results of a customer survey. You analyze the data, learn what the data means, and confirm how the data answers your evaluation questions. What is the final step you need to take before presenting your results?

• Ask your audience members to complete the customer survey themselves.
• Think about what is meaningful to your audience.
• Shape the story of your findings into a cohesive narrative.
• Draft a data-driven evaluation report with your findings.

Activity: Complete a retrospective document

Did you complete this activity?

• Yes
• No

Question 2
What areas of the project went well, according to the customer survey results? Select all that apply.

• Customers found the checkout process quick, easy, and secure
• 12% of customers experienced technical issues with the tablets
• 78% of the customers signed up for the newsletter on the tablets
• Customers enjoyed extended time at the tables

Question 3
What areas of the project improved during the test launch, according to the retrospective review?

• Guests seemed to get the hang of the tablets
• Tickets were easy to track and came through at a good pace
• Table turn time stayed about the same
• 72% of customers reported that their orders were correct

Question 4
According to the retrospective review, what are two areas that need further improvement?

• Graphic functionality of the tablets
• Table turn time at both locations
• New menu items
• Order accuracy from the kitchen

 

Peer-graded Assignment: Activity: Create survey questions

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Peer-graded Assignment: Activity: Present evaluation findings

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WEEK 4 QUIZ ANSWERS

 

Activity: Complete the project closeout report

Did you complete this activity?

• Yes
• No

Question 2
Which of the following are good sources of information to help you assess the outcome of the tablet rollout project? Select all that apply.

• Data reports generated by the tablet software
• Customer satisfaction survey data
• Guest comments overheard by a member of the waitstaff
• Feedback from the project retrospective review

Question 3
According to the information in the closeout report template, the survey results, and Peta’s check-in e-mail, which three major areas improved as a result of the test launch?

• Simplifying tablet navigation, rebranding the menus, and installing more tablets
• Installing more tablets, decreasing expenses by $3000, and rebranding the menus
• Decreasing table turn time, simplifying tablet navigation, and decreasing food waste
• Decreasing table turn time, decreasing food waste, and improving vendor relationship management

Question 4
Which of the following next steps are appropriate for the closeout report? Select all that apply.

• Plan to open additional Sauce & Spoon locations
• Continue to survey and solicit feedback from guests
• Continue to improve order accuracy
• Plan to roll out tablets at other locations

Question 5
What goals did the team achieve by implementing feedback from the test launch project? Select all that apply.

• Reduce daily guest count by 10%
• Reduce the cost of menu items by 5%
• Reduce food waste by 25%
• Reduce table turn time by 30 minutes

 

Test your knowledge: Impact report

Question 1)
Impact reports serve which two of the following purposes?

• Impact reports provide a why that guides the team while they work on the project.
• Impact reports are created for senior stakeholders or project sponsors who weren’t involved in the daily details of the project.
• Impact reports are extremely detailed and include all of the various tasks completed in the project.
• Impact reports are designed to show others the value that the project added.

Question 2)
What are the objectives of an executive summary? Select all that apply.

• To describe the project’s purpose and outcome
• To communicate the daily ins and outs of the project to other project managers
• To provide an overview of the main points of a larger report
• To share key takeaways with senior stakeholders who may not have time to review an entire report

Question 3)
What topics are typically included in an impact report? Select all that apply.

• Next steps
• What worked
• Activity descriptions
• Results
• Executive summary

Question 4)
What three elements are you likely to find in an executive summary of an impact report?

• Key accomplishments
• Methodology and approach
• Project vision
• Lessons learned

Question 5)
What should you describe in the key accomplishments section of a project impact report?

• The potential improvements you may apply in the future.
• The activities, tasks, and milestones that helped you find success.
• The questions that you included in your user surveys.
• The time estimates for your main project tasks.

 

Peer-graded Assignment: Activity: Write an email to a senior stakeholder

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Peer-graded Assignment: Activity: Draft an executive summary

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