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Activity Complete a Retrospective Document Quiz Answer

Activity: Complete a retrospective document

Activity Overview

In this activity, you will review project documents in order to identify successes and areas for improvement relating to project milestones. You will then create a retrospective document that records this information.

Scenario

Review the scenario below. Then complete the step-by-step instructions.

The project team has completed two important milestones: installing the tablets and training the staff. Part of the training milestone included a test launch to make sure the tablets worked properly and to let the staff practice their training. Now that the test launch is over, Peta reviews the customer survey data and holds a retrospective review with the project team. They discuss what has gone well so far and identify areas for improvement going forward. 

Step-By-Step Instructions

Step 1: Access the template

To use the template for this course item, click the link below and select “Use Template.” 

• Link to template: Retrospective Review
• OR
• If you don’t have a Google account, you can download the template directly from the attachment below.
• Activity Template_ Retrospective Review
• XLSX File
• Download file

Step 2: Access supporting materials

Review the supporting materials for this activity in the Resources section. Each link below will open a new Coursera tab.

Test Launch Customer Survey Results

Meeting: Retrospective

Note: To review supporting materials introduced in earlier activities, you can find them in the Resources section.

Step 3: Review supporting materials and add notes to the retrospective document

Review the customer survey results and identify three aspects of the test launch process that went well for guests, and three aspects that need improvement. For example, “40% of guests rated their experience as a 4 out of 5,” could be considered something that went well.

Add the items you identified to your Retrospective Document. Go to  the template and follow the instructions below:

In the Feedback From column of your Retrospective Document, use the dropdown to select Customers.

In the Type column, select either Went well or Needs improvement according to the type of feedback you want to add. 

In the Description column, add a description of the aspect that went well or needs improvement. 

In the Evidence column, add the supporting evidence such as a quote from a customer or a data point from the survey. 

Finally, in the Actions column, add the action or actions you would suggest the company or project team take to address each aspect you identify.

Step 4: Add more notes to the retrospective document

Review the retrospective meeting transcript and identify three aspects of the tablet test launch that went well for the project team, and three aspects that need improvement.

Add the aspects you identified to your Retrospective Document. Go to your template and follow the instructions below:

In the Feedback From column of your Retrospective Document, use the dropdown to select Project team. 

In the Type column, select either Went well or Needs improvement according to the type of feedback you want to add. 

In the Description column, add a description of the aspect that went well or needs improvement.

In the Evidence column, add the supporting evidence such as a quote from a customer or a data point from the survey. 

Finally, in the Actions column, add the action or actions you would suggest the company or project team take to address each aspect you identify.

What to Include in Your Response

• Be sure to include the following elements in your retrospective review:
• Three items that went well, according to the customer survey
• Three items that need improvement, according to the customer survey
• Three items that went well, according to the retrospective review
• Three items that need improvement, according to the retrospective review

Question 1) Did you complete this activity?

• Yes
• No

Question 2) What areas of the project went well, according to the customer survey results? Select all that apply.

• Customers enjoyed extended time at the tables
• 12% of customers experienced technical issues with the tablets
• Customers found the checkout process quick, easy, and secure
• 78% of the customers signed up for the newsletter on the tablets

Question 3) What areas of the project improved during the test launch, according to the retrospective review?</b ></span >

• 72% of customers reported that their orders were correct
• Tickets were easy to track and came through at a good pace
• Table turn time stayed about the same
• Guests seemed to get the hang of the tablets

Question 4) According to the retrospective review, what are two areas that need further improvement?

• Order accuracy from the kitchen
• New menu items
• Table turn time at both locations
• Graphic functionality of the tablets