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Test your knowledge on user pain points Quiz Answer

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Test your knowledge on user pain points Quiz Answer

Question 1) Which of the following is an example of a pain point? Select all that apply

  • Receiving an update via email about a product’s availability
  • Unresponsive touch screen options
  • Discovering the chat function on a site is switched off during the posted hours of operation.
  • Struggling to read the small text in an app.

Question 2) How can an empathy map help UX designers understand a user’s perspective? 

  • It can help UX designers assume what users want.
  • It can help UX designers market a product to a different group of users
  • It can help UX designers solve problems they think users have.
  • It can convey to UX designers what users think, say, feel, and do regarding their experience with a prototype.

Question 3) Which of the following is an example of a process pain point?

  • User cannot select or click a website navigation link
  • User is unable to find answers to a question on their own
  • User encounters a paywall pop-up in the middle of a digital article
  • User faces difficulty adding an item to an online shopping cart

Question 4) Most pain points fall into one of four categories: product, financial, process, or support.

  • True
  • False